Legal

Privacy Policy

Effective date: 8 June 2026

RaheDeen (“RaheDeen”, “we”, “us”, or “our”) is a wholesale supplier of ready-made kids' garments based in Dhaka, Bangladesh. This Privacy Policy explains what information we collect from resellers, retailers, and customers, how we use it, and the choices you have. By contacting us or placing an order, you agree to the practices described below.

1. Information We Collect

We collect only what we need to process orders and serve you:

  • Contact & identity details — your name, shop/business name, phone number, email address, and delivery address.
  • Order information — the products and bundles you order, quantities, order history, and any exchange requests.
  • Payment information — because we operate on Cash on Delivery (COD), we do not collect or store card or bank details. If you pay via mobile financial services (e.g. bKash, Nagad), we record only the transaction reference needed to confirm payment.
  • Communications — messages you send us by phone, WhatsApp, email, or social media.
  • Technical data — if you use our website, basic analytics such as pages viewed and approximate location, collected through standard logs and cookies.

2. How We Use Your Information

  • To process, pack, invoice, and deliver your orders.
  • To arrange courier delivery and Cash on Delivery through our logistics partners.
  • To confirm stock, handle exchanges, and provide support.
  • To send order updates and, with your consent, occasional catalog or restock notifications.
  • To improve our products, website, and service quality.
  • To meet legal, tax, and accounting obligations.

3. Sharing With Third Parties

We do not sell or rent your personal information. We share it only where necessary to run our business:

  • Courier partners — Steadfast, Pathao, Sundarban, Janani, and similar carriers receive your name, address, phone number, and order details solely to deliver your parcel and collect COD.
  • Service providers — trusted vendors who help us operate (e.g. hosting, messaging tools), bound to protect your data.
  • Legal authorities — when required by law, court order, or to protect our rights and safety.

4. Data Retention

We keep your information for as long as you remain an active reseller or customer, and afterwards only as long as needed for legitimate business, tax, and legal purposes. When data is no longer needed, we delete or anonymise it.

5. Data Security

We apply reasonable safeguards to protect your information against loss, misuse, and unauthorised access. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Cookies & Website Analytics

Our website may use cookies and basic analytics to remember preferences and understand how visitors use the site. You can disable cookies in your browser settings; some features may not work as intended if you do.

7. Your Rights

You may, at any time:

  • Request a copy of the information we hold about you.
  • Ask us to correct inaccurate or outdated details.
  • Ask us to delete your information, subject to legal limits.
  • Opt out of marketing or promotional messages.

To exercise any of these rights, contact us using the details below.

8. Children's Privacy

We sell garments for children, but our services are intended for business owners, resellers, and adult customers. We do not knowingly collect personal information directly from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with a revised effective date. Continued use of our services after changes means you accept the updated policy.

10. Contact Us

For any privacy questions or requests, reach us at:

RaheDeen